Text Messages

This page sets out how Plot Pulse uses text messages: who we text, what we send, and how to stop. It restates, in one place, what sections 3.2 and 3.3 of our Terms of Service say as part of the agreement.

The program

Plot Pulse, operated by Plot Technologies Inc. at pulse.useplot.com. Plot Pulse is a voice-survey service: you ask to be called, an AI agent interviews you by phone, and everyone who took part gets an anonymous summary. The texts exist to support that call — they are not a marketing program, and there is no marketing list.

Who we text

Only a number somebody entered on pulse.useplot.com themselves, on the page where a pulse is created, joined, or signed in to. There is no other way onto this list. We do not buy, rent, or import phone numbers, we do not text numbers a pulse creator supplies, and every respondent enters their own number on their own device.

How you opt in

It is two steps, not one tap. You enter your phone number and tap Continue; before you tap it, the consent line names who is texting, what the text is, that rates may apply, and how to get help or stop. We text you a code. You type that code back on the site. Typing the code back is the opt-in — it is also what proves the number is yours, before we call it.

We store what you agreed to, not just that you agreed: the exact wording you were shown, its version, your number, and the time. If we cannot record it, we do not send the code.

What we send

• a code to verify your number, and nothing else.

That is the whole list, and it is one line long. The only other texts you will ever get from us are the answers to a keyword you send us — the reply to HELP, and the one confirmation that STOP worked — and each of those arrives because you texted us first. No promotions, no newsletters, no updates, nothing about any other pulse, nothing about a pulse you already took part in, and nothing on behalf of a third party.

How often

One text per request: the code. It is single-use, so entering your number again — to sign in, or to join another pulse — sends a fresh one, which only ever happens at the moment you ask for it. Nothing is sent on a schedule, nothing else is sent unprompted, and we send at most three an hour to any number.

What it costs

Plot Pulse is free today, and paid options may come later (Terms 10). We never charge for a text either way. Message and data rates may apply — your mobile carrier sets those, not us, and carriers are not liable for delayed or undelivered messages.

Getting help

Reply HELP or INFO to any of our texts and we will reply with how to reach us. You can also write to help@useplot.com or use our contact page at any time.

Stopping

Reply STOP to any of our texts and we stop texting that number. STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT all work the same way. There is nothing else to switch off, because the code is the only text we send.

We send one confirmation that you are unsubscribed and nothing after it. To start again, reply START; UNSTOP works the same way. You can also simply enter your number on the site again, which is a fresh request and clears the earlier opt-out. That is also how a sign-in code still reaches you after you have opted out: you are asking for it, at the form, at that moment.

Stopping texts does not delete what you have already told us. Our Privacy Policy sets out how to ask for that.

Your number and your privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your phone number is never shown to the creator of a pulse, and it is never sold. The providers who do see it — our telephony carrier, and the hosting that stores it — are listed by name in the Privacy Policy, and none of them may use it for their own purposes.

Contact

Plot Technologies Inc.
Catalyst Commons, 137 Glasgow St., Suite 210, Kitchener, Ontario N2G 4X8, Canada
hello@useplot.com